Privacy Policy — Dilo: Live Translate

Last updated: October 2, 2026

1. Who We Are

Dilo: Live Translate is a live two-way voice translation mobile application provided by intelligence.studio. This policy explains what information we handle when you use the app. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR).

2. What We Process

Audio: never stored. Your microphone audio is streamed in real time to our translation service (Google Cloud Vertex AI) and processed in memory only. It is never written to disk, never saved to a database, and is discarded when your translation session ends.
Conversation text: never stored. Translated transcripts exist only on your screen during a live session. When the session ends, the text disappears. We do not keep your conversations.
Session metadata: we store the duration of your sessions, the language pair, and how the session ended. This is required to enforce your usage allowance (minutes) and to keep the service reliable. It is not linked to conversation content.
Account information: if you sign in with Apple or Google, we receive your account identifier and, when provided, your name and email address. You can also use the app without an account (guest mode).
Usage quota: we track how many seconds of translation you have used (free allowance or subscription).
Subscription records: processed by RevenueCat and the app stores (Apple App Store / Google Play) to manage your subscription.
Feedback: if you send feedback, we store the message you write.

3. Why We Process

To provide the translation service, to enforce your plan’s usage limits, to authenticate you, to manage subscriptions, and to keep the service stable and secure.

4. Processors

Google Cloud (Vertex AI) — real-time speech translation. Google processes your audio solely to provide the service; it is not used to train models.
Firebase (Google) — authentication.
RevenueCat — subscription management.
Our hosting provider — running the backend service.
Apple App Store (and Google Play where available) — payment processing. We never receive your full payment details.

5. How Long We Keep It

Audio and conversation text are never stored and disappear when the session ends.
Session metadata and quota records are kept while your account exists, or while we need them to operate the Service.
Technical records of subscription events are kept for up to 90 days for fraud and duplicate-event prevention.
Feedback messages are kept until you ask us to delete them or your account is deleted.

When you delete your account, your data is removed from our systems, except where retention is required by law (for example, tax or accounting obligations).

6. Your Rights

You can delete your account and all associated data at any time from the app (Profile > Settings > Delete Account). Where required by law (GDPR, UK GDPR, CCPA/CPRA, PIPEDA), you may also request access to, correction of, or deletion of your data, and you may object to processing or file a complaint with your local data protection authority.

To exercise your rights, contact us at: [email protected]

7. Children

The app is not directed at children under 13. We do not knowingly process data from children under 13.

8. Security

We use encryption in transit and access controls to protect the service. Only authorized personnel can access account and operational data.

9. Changes and Contact

We may update this policy as the Service evolves. Significant changes will be announced in the app.

Questions: intelligence.studio — [email protected]